Desktop Support Technician
Under limited supervision and reporting to the Director of User Services, acts an operational manager of ResNet. Provides Help Desk and Dispatch services. Assists other technicians with preventive maintenance, desktop support and the distribution of new disk images to all desktops. Other duties include, but are not limited to:
Coordination of student workers;
Directing drop-in clinics offered to residential students each term;
Assisting with preventative maintenance of campus-wide technology devices;
Assisting as requested in maintaining client software integrity and documentation currency for all supported platforms; and
Providing routine support with disaster recovery and restoration practices.
State Requirements: A high school diploma and experience in computer programming, computer operations, data control, data coordination or the maintenance and repair of computers. An associate degree in computer science or electronics technology may be substituted for the required work experience.
FMU Preferred Requirements: An associate degree or higher in an information technology field with one to two years experience with microcomputers and LAN technologies required. Experience with Microsoft Windows and TCP/IP configurations is required. Must be able to diagnose desktop computers and their network problems and formulate resolution; provide training for student assistants; and learn quickly how to service a variety of equipment. Must be able to accurately and confidently communicate with faculty, staff and students on technical matters in as non-technical a fashion as appropriate to the client.
Materials Needed: 1) Letter of interest (referencing #13-08), 2) completed FMU application, 3) resume, 4) if applicable, copies of all transcripts (official transcripts will be required of the successful candidate), and 5) the names, addresses and telephone numbers of three references.
Salary: Commensurate with abilities and state salary guidelines
State Class/Band/Level: AJ20/5/1
Normal Working Hours: 8:30 A.M. to 5:00 P.M. (Monday - Friday). Summer hours may vary.
Application Procedure: Interested applicants may: 1) Come by the Human Resources Office to complete the application process or call 843-661-1140 to have an application mailed; or 2) Download the application from our website at www.fmarion.edu/about/hr and either FAX (843-661-1202) or mail the requested application material referencing Position Number 13-08 to: Dr. Charlene Wages, Vice President for Administration, PO Box 100547, Florence, SC 29501-0547.
Screening of applicants will begin immediately and will continue until the position is filled.
Minorities and Women are strongly encouraged to apply.
Click link to download FMU application.
Click here (http://www.fmarion.edu/about/hrlinks) to obtain information about the State of South Carolina, and other support services for state employees.
An Affirmative Action/Equal Opportunity Institution