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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

 Click on the questions below to find a solution to your problem in LiveText.  


I click on the Dashboard tab, but my courses aren't there.  How do I get my courses there?

I clicked on the Courses tab, but I got an error message that said "Access is Denied."  How can I see my courses?

 

 

 

 

 

 

 

 

 

 

 

 

  Somehow, the information you provided when you registered or set up your account does NOT match the information about the courses and class rosters loaded into LiveText for the current semester. 

1.  Use Mozilla Firefox web browser to log in to LiveText at http://c1.livetext.com.  (Note there is NO www. in the web address.)
 
2.  In the upper right corner of the screen, look for [My Account].  Click on [My Account].
 
3.  When the next screen appears, look for the [Student Information] section on the left side of the screen and click the [Edit] button on the right side of the screen, opposite to the section heading [Student Information].
 
4.  In the [Student ID] box, delete the number currently there and enter your complete Social Security number WITHOUT dashes.  Click [Save].
 
5.  Telephone LiveText Technical support at 1-866-548-3839, ext. 708 (free call) between the hours of 9:00 AM and 6:30 PM Eastern time, Monday through Friday.  You may also email them at the following address: support@livetext.com.  Tell them that you can't see you Dashboard, that you have corrected your Student ID to be your SSN, and ask that they match your account.  They will make the necessary changes to enable your Dashboard.

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Last Published: August 22, 2008 6:47 PM
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