Provides desktop support to the FMU community through a Help Desk and dispatches computer technicians to solve or assist in solving user problems.  In addition to providing technical assistance to users, this unit provides training opportunities to the campus community in the efficient and effective use of campus technologies.

How to reach the Help Desk:

Phone: (843) 661-1111

In person:  Academic Computer Center, Room 108

Please provide as much information as possible to the student analyst. Information such as your name, email address, phone number, time you can be contacted, description of problem, system/software in use, error message, sample output, etc. can be extremely helpful.  Even if the problem must be forwarded to Campus Technology staff, this will aid in a faster resolution of the problem.

Reset Network and Email Passwords

Campus Technology provides a self-service utility for resetting FMU computer users’ passwords.  This utility requires you to enroll so that you can retrieve, reset, or change your password based on a series of pre-answered questions allowing you to manage your network password 24/7 without the intervention of our Help Desk.

This utility resets your network and email password.

This utility resets your network and Swampfox email passwords.

Help

Blackboard

Welcome to the Francis Marion University’s Blackboard support site! Blackboard is FMU’s course management tool used by instructors and students.

*Please note that not all instructors utilize Blackboard and have their courses setup within it.

Through the collaboration of the User Services Division of Information Technology Staff and FMU’s Faculty, this site has been built to better serve our user needs. With our support, you will find “How To” guides, “How To” videos, Frequently Asked Questions, and known issues. We will be actively updating this site with any announcements or new questions and issues that may arise.

  1. Can you successfully connect to your Swampfox email account? Your Swampfox email account is your official email address for all FMU notifications.

Your email address is composed of your first initial, your full last name, and the last four (4) digits of your FMU Student ID number without and punctuation marks or spaces. For example, a student named Jane Smith-Jones with ID number 000098765 would have username jsmithjones8765. Jane’s email address would be jsmithjones8765@g.fmarion.edu

The initial password for Swampfox email accounts is composed of the word fmarion and the month and day of birth. Using our example of Jane Smith-Jones, if Jane’s birthday is May 9, then her initial Swampfox email password is fmarion0509. The leading zeros are important and there are always four digits.

If you can connect to your Swampfox email, jump ahead to part 2, otherwise, perform the following steps to connect to Swampfox email for the first time.

a) Point your web browser to http://mail.g.fmarion.edu

b) Click the Sign In link in the upper right corner. The Swampfox Sign in screen is displayed and looks similar to this:
swampfox mail

c) Enter your full email address in the upper box. (username@g.fmarion.edu)

d) Enter your initial password in the lower box. Be sure to use all lower case letters. Passwords are case sensitive. “A” is different than “a” in a password.

e) Click the Sign In button.

f) Review the terms of Service. Click to accept and complete the Captcha to verify you are a person, not a spambot.

g) Your Swampfox email page is displayed. Your one-time setup is complete.

h) For future reference, you can link your browser directly to email by pointing to http://mail.g.fmarion.edu. It is a good idea to bookmark it.

  1. Setup your Blackboard password

For security purposes, Blackboard accounts are not issued an initial password. Instead, password creation and resets are a user self-service procedure. To create your initial Blackboard password, or to reset/change it at any time, perform the following steps:

a) Point your web browser to https://blackboard.fmarion.edu
Blackboard image

b) Click the “Forgot your Password?” link

c) The Lost Password form is displayed. Complete only Part 1, Username Option, of the form.
Blackboard image

d) First Name is your proper first name as the University has on record. If your first name is Rebecca or Richard, do not enter Becky or Rick.

e) Enter your full last name.

f) Enter your username. This is the same as your Swampfox email username (your email address to the left of the @ symbol)

g) Click the Submit button.

Blackboard compares what was typed to what is has on record. When all three parts match, Blackboard sends an email to your email address of record – your Swampfox address.
Blackboard image

Go to your Swampfox email, sign on, and open the Inbox. Open the message from the Blackboard Administrator.

Click the long hyperlink in the message. A Change Password form is displayed. Enter the password of choice – twice – in the form.
Blackboard image

Your new password may be anything you want. Remember upper and lower case letters are different. Longer passwords are better than short ones. Make it something you will remember, or you get to do all this over again!

Click the Submit button when done.

The Blackboard sign on page is displayed. Enter your username and the password you just created and click on the Login button.
Blackboard image

Your My Francis Marion page is displayed. Courses you are currently enrolled in are shown in the My Courses module on the right side of the page. Click on a course name to go that that course’s home page.

Frequently Asked Questions

Who do I call for Blackboard support?

You may call the Campus Technology Help Desk at 843-661-1111 or email helpdesk@fmarion.edu for support. The Help Desk hours are Monday Thru Friday 8:00 am to 5:00 pm.

What credentials do I use to login to Blackboard?

Blackboard uses the same account credentials as the FMU Domain. Creating an account for one grants access to both. Changing your password for one changes it for both.

What do I do when using IE8 and I am prompted with a security warning asking "Do you want to view only the webpage content that was delivered securely?"

Choose the “Security Warning” guide above for details.

My students cannot see my course, why?

Students will not be able to see the course until made available by the instructor.

How do I make a course available to the students?
  1. Go to Customization > Properties.
  2. Then, option 3. Set Availability and choose Yes for Make Course Available.
  3. Click Submit.
How do I copy content from a previous course into a new one?
  1. Go to Packages and Utilities in the source (previous) course
  2. Then, go to Course Copy
  3. Browse for the appropriate new course as the Destination Course ID
  4. Select the appropriate boxes (check all the boxes if you are unsure)
  5. Click Submit
How do I get my course on Blackboard?

All Blackboard courses are created after you place a request with the Campus Technology HelpDesk.  The System Administrator will notify you when your courses are available to you.

How and when do my courses become populated?

Courses are populated as student enroll in your class.  If your students encounter issues with enrolling in your Bb9.1 course send them to the Campus Technology HelpDesk for assistance.

I need a user added to my course as an observer, what do I do?

Email your request to helpdesk@fmarion.edu with the course ID (ex. SOC-102a-Thayer), person’s name, email address, and what role they will need within your course. If the user is outside of the fmarion domain, a username and password can be setup for them to use within Blackboard.

Frequently Asked Questions

Who do I call for Blackboard support?

You may call the Campus Technology Help Desk at 843-661-1111 or email helpdesk@fmarion.edu for support.

What credentials do I use to login to Blackboard?

Blackboard uses the account credentials setup when you create your account.

What do I do when using IE8 and I am prompted with a security warning asking "Do you want to view only the webpage content that was delivered securely?"

Choose the “Security Warning” guide above for details.

I have never taken an online course before. Where can I go for instructions?

View the student manual above for instructions.

If you have further questions, you may contact Campus Technology HelpDesk at 843-661-1111.

I was taking a test online when I lost my internet connection or was otherwise interrupted during the test.

You will need to contact your instructor to re-access a test on Blackboard. The Campus Technology Help Desk cannot confirm or deny technical errors that occur outside of the University.

Re-admittance to a test is left to the instructor’s discretion; the Campus Technology Help Desk cannot reset or clear an attempt for any student.

Why did I get kicked out of my exam?

A couple of different situations can cause a student to get kicked out of an exam, such as:

  • Too many tabs open in the browser.
  • Too many windows open.
  • In many cases, the java session has been terminated due to inactivity so the submission is unsuccessful.
I can no longer see my course links on the left hand side; how do I fix this?

Along the edge of the page on the left hand side, there is a small box with an arrow pointing to the right. When you click on it, it will expand the course links.

Help Desk

The Campus Technology Help Desk provides an initial point of contact for users with computer problems in the Francis Marion community whether student, faculty, or staff. The Help Desk is staffed by student analysts who have a wide range of knowledge about software packages and computers in general. The Help Desk is designed to handle quick questions and common problems. More time-consuming or complicated questions will be forwarded by the student analyst to the appropriate Campus Technology staff member.

The goal of the Help Desk is to provide quicker problem resolution to the Francis Marion community. Someone will respond to a users request by the next business day. This response can be by phone, email, or in person. The response will either be a preliminary diagnosis or a request for more information.

How to reach the Help Desk

Phone:  661-1111
In person:  in ACC108

Please provide as much information as possible to the student analyst. Information such as your name, email address, phone number, time you can be contacted, description of problem, system/software in use, error message, sample output, etc. can be extremely helpful.  Even if the problem must be forwarded to Campus Technology staff, this will aid in a faster resolution of the problem.

Swampfox Mail

Francis Marion University has partnered with Google to bring Google Apps to all of our currently enrolled students.  Along with email accounts, our students can also enjoy other Google applications like Google Talk, Google Docs, and more.  Every student is required to activate their Swampfox Mail e-mail account, which FMU uses to communicate important information and notices.  Accordingly, students are responsible for messages and information sent via the FMU provided e-mail account; therefore, it is critical that all students activate and utilize this service.

General Policies

  • General use of SwampfoxMail is governed by Francis Marion University’s Acceptable Use Policy.
  • Mass e-mail should only be sent to students for the purpose of making significant announcements, conveying important University business, or providing reminders of University events.  Such e-mail should be compelling, brief and to the point. Guidelines and forms for mass e-mail requests can be found on the website of the Vice-President for Student Affairs
  • As a security measure to prevent potential viruses, your mail account does not allow users to receive executable files (such as files ending in .exe) that could contain damaging executable code. Any message of this type sent to your mail account will be bounced back to the sender.
  • With your mail account, you can send and receive messages up to 20 megabytes (MB) in size. However, the precise amount allowable will depend on the attachment.
  • New students who apply, get accepted, but do not enroll in a class will have their SwampfoxMail account deleted.
  • Students who drop classes after mid term of each fall and spring will be deleted at the next fall or spring if they have not re-enrolled.
  • Graduating students will have their SwampfoxMail account access deleted according to the following schedule:
    • For students graduating in fall semester, accounts will be deleted in August.
    • For students graduating in spring or summer semesters, accounts will be deleted in January.

**The Help Desk is open 8:30 am – 5:00 pm Monday – Friday, and can be reached at (843) 661-1111.**

Key Benefits

  • More than twenty-five (25) Gigabytes of email storage. No more worries about having to delete mail!
  • Instant messaging & voice calls. Ping someone or call them directly.
  • Google Calendar. Schedule meetings and share calendars.
  • Online documents. Create and collaborate in real-time across the globe.
  • Personalized Start Page. Start off the day on the right foot.
  • Access your information anywhere, anytime. Available online and you can also access your email with a mobile device.
  • Reliability. Google Apps products are built with speed and reliability in mind.

Computer Lab Hours

Main Office

Fall/Spring

Mon – Thur: 8 am – 5 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed

Late Spring 

Mon – Fri: 8 am – 5 pm
Sat & Sun: Closed

Summer I & II

Mon – Thur: 8 am – 5:30 pm
Friday: 8 – 11:30 am
Sat & Sun: Closed

Public Access Laboratories

Fall/Spring

CEMC Resource Area

Mon – Thur: 8 am – 9:30 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed


ACC Lab Area

Mon – Thur: 8 am – 9 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed


Rogers Library

Mon – Thur: 8 am – 11 pm
Friday: 8 am – 5 pm
Saturday: 9 am – 5 pm
Sunday: 2:30 – 11 pm


Housing Computer Lab for Residents

24 hours a day x 7 days a week – access with ID card

Late Spring

CEMC Resource Area

Mon – Thur: 8 am – 5:15 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed


ACC Lab Area

Closed


Rogers Library

Mon – Thur: 8 am – 9 pm
Friday: 8 am – 5 pm
Saturday: Closed
Sunday: 2:30 – 9:00 pm


Housing Computer Lab for Residents

Closed

Summer I & II

CEMC Resource Area

Mon – Thur: 8 am – 5:15 pm
Fri, Sat & Sun: Closed


ACC Lab Area

Closed


Rogers Library

Mon – Thur: 8 am – 9 pm
Friday: 8 – 11:30 am
Saturday: Closed
Sunday: 2:30 – 9 pm


Housing Computer Lab for Residents

Closed