frequently asked questionS For Students

• Who do I call for Blackboard support?
  • You may call the Campus Technology Help Desk at 843-661-1111 or email helpdesk@fmarion.edu for support. For the Help Desk hours, please click here.

• What credentials do I use to login to Blackboard?
  • Blackboard uses the account credentials setup when you create your account.

• What do I do when using IE8 and I am prompted with a security warning asking "Do you want to view only the webpage content that was delivered securely?"
  • Click here for detailed instructions and an explanation for why you recieve this warning.

• I have never taken an online course before. Where can I go for instructions?
  • Campus Technology has an online Documentation at
    http://www.fmarion.edu/campustechnology/blackboardhelp.
  • If you have further questions, you may contact Campus Technology HelpDesk at 843-661-1111.

• I was taking a test online when I lost my internet connection or was otherwise interrupted during the test.
  • You will need to contact your instructor to re-access a test on Blackboard. The Campus Technology Help Desk cannot confirm or deny technical errors that occur outside of the University. Readmittance to a test is left to the instructor's discretion; the Campus Technology Help Desk cannot reset or clear an attempt for any student.

• Why did I get kicked out of my exam?
  • A couple of different situations can cause a student to get kicked out of an exam, such as:
    • Too many tabs open in the browser.
    • Too many windows open.
    • In many cases, the java session has been terminated due to inactivity so the submission is unsuccessful.

• I can no longer see my course links on the left hand side; how do I fix this?
  • Along the edge of the page on the left hand side, there is a small box with an arrow pointing to the right. When you click on it, it will expand the course links.