How Can We Help You?
The Campus Technology Help Desk provides an initial point of contact for users with computer problems in the Francis Marion Community whether student, faculty, or staff. The Help Desk is staffed by student analysts who have a wide range of knowledge about software packages and computers in general. The Help Desk is designed to handle quick questions and common problems. More time-consuming or complicated questions will be forwarded by the student analyst to the appropriate Campus Technology staff member.
The goal of the Help Desk is to provide quicker problem resolution to the Francis Marion Community. Someone will respond to a users request by the next business day. This response can be by phone, email, or in person. The response will either be a preliminary diagnosis or a request for more information.
You can reach the Help Desk by:
Please provide as much information as possible to the student analyst. Information such as your name, email address, phone number, time you can be contacted, description of problem, system/software in use, error message, sample output, etc. can be extremely helpful. Even if the problem must be forwarded to Campus Technolgy staff, this will aid in a faster resolution of the problem.