There has been a restructuring of information technology (IT) services at Francis Marion University in an effort to promote more efficient use of IT resources and improve services to the university community.
When John Dixon was hired less than a year ago as chief information officer, he was charged with developing and directing an organizational structure to provide integrated academic and administrative technology to include infrastructure and telecommunications, data systems management and user support. Dixon is attempting to do just that by establishing four units of services that operate as one to promote both academic and administrative technology.
“Our new configuration targets a more enterprising approach to providing technology services to the campus community. We all service everyone,” Dixon said. "We intend to ensure that Francis Marion’s IT infrastructure is optimized to best support learning, research and creative endeavors, and organizational leadership while establishing a clear direction for technology services.”
Francis Marion University’s Office of Academic Computing Services and Administrative Computing Services’ restructuring is as follows:
- Howard Brown has been named director of user services. This unit provides desktop support to the FMU community through a Help Desk and dispatch computer technicians to solve or assist in solving user problems. In addition to providing technical assistance to users, this unit provides training opportunities to the campus community in the efficient and effective use of campus technologies.
- Robin Moore has been named director of campus application and data services. This unit analyzes and develops application solutions, both conventional and emerging technologies, for the management and support of the university administrative and academic functions with a stated disaster recovery process for the mid-range computer and other operational data support systems.
- Wanda Lane has been named director of communications infrastructure and systems. This unit designs and maintains campus-wide network infrastructure of switches, routers, cable plant facilities, and all network servers to ensure secure, reliable, and stable network performance with a stated disaster recovery process for the network infrastructure and servers.
- Brad Wofford has been named director of instructional technology and electronic media services. This unit is charged with improving teaching and learning opportunities by providing non-print resources, technological infrastructure and curricular design support, and media equipped teaching and conference facilities for faculty, students and staff of FMU.
#30 / 9-10-07