CAMPUS TECHNOLOGY

We envision a campus community that incorporates technology as a transforming influence in teaching and learning. A community where students and faculty are comfortable using and integrating technology across the curriculum; where administrative functions are fully automated, thereby allowing more of the energy and resources of the University system to be focused on teaching/learning as the central reality; and where technology can support the institution in realizing its distinctive mission through a trained and caring information technology team of professionals.

How to reach the Help Desk:

Phone: (843) 661-1111

In person:  Academic Computer Center, Room 108

Please provide as much information as possible to the student analyst. Information such as your name, email address, phone number, time you can be contacted, description of problem, system/software in use, error message, sample output, etc. can be extremely helpful.  Even if the problem must be forwarded to Campus Technology staff, this will aid in a faster resolution of the problem.

Student Log-in Information

If you have been accepted to the university, but have not yet registered for a course, view the instructions on how to access your accounts here.
        After registering for a course, you will need to follow the instructions below beginning with Password Manager.

Password Manager

Password Manager

Instructions on how to reset your password

Username: First initial + full last name + last four digits of FMU Student ID number

Example username: mjohnston5643

Click on Reset Password

Note:  Swampfox Web and Blackboard  are not connected to Password Manager.  See below for instructions. 

FMU Email (Swampfox Mail / Gmail)

Swampfox Mail / Gmail

Username: first initial + full last name + last four digits of FMU Student ID number  @g.fmarion.edu

Example username: mjohnston5643@g.fmarion.edu

Password: the password you set in Password Manager

Wi-Fi

Instructions on how to connect to the wireless network.

Username: First initial + full last name + last four digits of FMU Student ID number

Example username: mjohnston5643

Password: the password you set in Password Manager 

Note:  Devices that are NOT supported on the wireless network:

  • Wireless Printers
  • Gaming Systems
  • Smart TVs
  • Apple TV
  • Chromecast
  • Roku
  • Windows RT 8.1

Library Resources

Library Resources

Username: First initial + full last name + last four digits of FMU Student ID number

Example username: mjohnston5643

Password: the password you set in Password Manager

Pay-for-Print

Instructions for Pay-for-Print:

  1. Must have current FMU ID card
  2. Must know login (FMU Gmail Account / FMU Network Credentials)
  3. Must link ID with login during first-time use
    • Tap ID
    • Type in FMU Gmail (network) username (Do NOT need @g.fmarion) and password
    • Tap ID again to link information
  4. When printing use Kyocera Follow Me Printer (this is the default printer)
  5. Go to any Kyocera public lab printer
  6. Tap your FMU ID card
  7. A list of the document(s) sent to printer will appear
  8. Select the document(s) you want to print (one at a time or print all)
  9. Cost of printing document will appear on the printer screen (.05 per b&w copy / .35 per color copy)
  10. Press print icon to release document(s) to that printer
  11. Default settings are duplex (two sided = two copies) and stapled (IF stapler unit is on that printer)
  12. Log out

Username: First initial + full last name + last four digits of FMU Student ID number

Example username: mjohnston5643

Password: the password you set in Password Manager 

Swampfox Web (Administrative Accounts)

Swampfox Web

Username: Your student ID number on the front of your ID card (9 digits)

Example username: 000012345

Initial password (PIN): month and day of birth (expressed as 4 digits).

Example initial PIN: 0209  (if your date of birth is February 9th)

Note:  the system will require a new PIN after initial login.

Blackboard

Blackboard

Username:  First initial + full last name + last 4 digits of FMU student ID number.

Example username: mjohnston5643

Password: There is no default or initial password. Go to Blackboard, click  “Forgot your Password”, then complete Part 1 ONLY of the form (name and username) and click SUBMIT.  Open the email that was sent to your FMU email and follow the directions.

Campus Applications and Data Services (CADS)

Analyzes and develops application solutions, both conventional and emerging technologies, for the management and support of the University administrative and academic functions with a stated disaster recovery process for the mid-range computer and other operational data support systems.

Objectives:

  • Provide systems analyses and designs to solve business process and accreditation issues.
  • Provide programming services to convert system designs into automated processes for running on high performance computer platforms.
  • Ensure robust performance from mission critical applications.
  • Ensure that the legacy system performs at an acceptable level.
  • Recommend emerging technologies that enable the University to take advantage.

Web Applications/Important Links

Instructional Technology & Electronic Media Services (ITEMS)

Improves teaching and learning opportunities by providing non-print resources, technological infrastructure and curricular design support, and media equipped teaching and conference facilities for faculty, students, and staff of FMU.

Objectives:

  • Recommend standard classroom presentation hardware and software platforms.
  • Coordinate the installation of technology classroom and computer lab equipment.
  • Provide guidance and support to faculty in integrating technology with pedagogy where appropriate as requested by faculty.
  • Ensure open computer labs are staffed and maintained in operational condition.
  • Make available study facilities and instruction space in the Resource Area.
  • Supply and maintain media equipment, media materials, media equipped classrooms and provide media production services.
  • Host community activities and assist University divisions with developing community information.
  • Maintain the operations of Channel 11, the local public community broadcast channel.

On this page...

Technical Support

Web Catalog Search

Facilities

Equipment

Network Operations and Systems

Designs and maintains campus-wide network infrastructure of switches, routers, cable plant facilities, and all network and communication servers to ensure secure, reliable, and stable network performance with a stated disaster recovery process for the network infrastructure and servers.

Objectives:

  • Develop and maintain campus-wide communications infrastructure to ensure required service levels including reliability, availability, and serviceability of network and communication equipment and systems are achieved.
  • Design campus-wide technology equipment integration for voice, data, and video networks.
  • Design and maintain data-type systems and servers to support campus-wide data and application platforms.
  • Perform capacity planning of hardware equipment and network systems to ensure current and future performance needs are met.
  • Ensure security measures are in place and network policies are enforced campus-wide to guarantee business process continuity and recovery.
  • Maintain an accurate and relevant inventory of FMU’s technology devices.
  • Responsible for both the procedural and systems architecture design and implementation for securing Francis Marion University’s network infrastructure, applications, and confidential information.  Also responsible for managing IT and IT-related projects working with stakeholders to ensure that projects meet specifications and solve challenges to business processes.

User Services

Provides desktop support to the FMU community through a Help Desk and dispatches computer technicians to solve or assist in solving user problems.  In addition to providing technical assistance to users, this unit provides training opportunities to the campus community in the efficient and effective use of campus technologies.

Objectives:

  • Recommend standard desktop computing hardware and software platforms.
  • Effectively and efficiently run a Help Desk operation to provide all levels of support to the FMU computing community.
  • Provide troubleshooting and repair services for desktop computing for the FMU campus community with limited services to the student community.
  • Configure and deploy standard computing devices to the end-user.
  • Provide training and /or materials to the end-users about using FMU technologies.
  • Maintain an accurate and relevant inventory of FMU’s technology devices.
  • Provide support and coordinate training and services for FMU’s web content managers.

On this page...

Reset Password

Help Desk

Blackboard & Swampfox Mail Help

Webmail

ResNet

ResNet consists of the wired and wireless networks available to all FMU students living on-campus.  ResNet makes it possible for residential students to connect their personal computers directly to the network.  A data jack is provided for each student in their dorm or apartment within all residence halls of Francis Marion University.  Students must provide an ethernet cable to connect to the wired network.  Wireless access is available in all student housing.

On this page...

How to Connect

Suggestions for Your System

Reset Password

Support

MEET OUR STAFF

Chief Information Officer

John Dixon

JDixon@fmarion.edu

Campus Technology Office Manager & Telecommunications

Hannah Amerson

hamerson@fmarion.edu

Director of Campus Applications and Data Services

Robin Moore

rmoore@fmarion.edu

Senior Programmer/Analyst

Howard Byrd

hbyrd@fmarion.edu

Programmer

Matt Sanderson

msanderson@fmarion.edu

Programmer

Alicia Campbell

acampbell@fmarion.edu

Programmer

Carla Rogers

crogers@fmarion.edu

Director of Desktop Support

Nathan Sartain

nsartain@fmarion.edu

Desktop Technician

Emmanuel Sarmiento

esarmiento@fmarion.edu

Desktop Technician

Richard Mention

rmention@fmarion.edu

Director of Instructional Technology & Electronic Media Services

John Petrush

jpetrush@fmarion.edu

Director of Electronic Media Services

Brad Wofford

bwofford@fmarion.edu

Administrative Assistant

Angela Bessenger

abessenger@fmarion.edu

Administrative Assistant

Christine Hyman

chyman@fmarion.edu

Director of Network Operations and Systems

Howard Brown

hvbrown@fmarion.edu

Network Administrator

Teresa McDuffie

hmcduffie@fmarion.edu

Network Operations Specialist

Mark Lancaster

mlancaster@fmarion.edu

Our Vision

We envision a campus community which incorporates technology as a transforming influence in teaching and learning. A community where students and faculty are comfortable using and integrating technology across the curriculum; where administrative functions are fully automated, thereby allowing more of the energy and resources of the University system to be focused on teaching/learning as the central reality; and where technology can support the institution in realizing its distinctive mission through a trained and caring information technology team of professionals.

Our Mission

Our mission is to facilitate and promote the effective use and integration of information technology in teaching and learning, scholarship and creative activity, business processes, and community engagement and service.

Our Values

We believe that those who use our services define quality for us, and that collaboration and consensus are essential to achieving our goals.  We are committed to continuously improving our services and to working productively in self-managed teams.

Therefore...

  • We regard quality service to our customers as critical.
  • We each recognize a personal responsibility to solve problems for the institution.
  • We believe that resources make things possible but that people make things happen.
  • We recognize teaching/learning as the central reality for the University and prioritize all activities accordingly.
  • We value the sharing of information, expertise, decision-making, and ideas so that all people have a stake in events.
  • We strive to optimize the use of resources in cost-effective ways.
  • We treat all people with honesty and with consistent respect for their contributions, capabilities, and knowledge.
  • We communicate openly and consistently.
  • We believe in working together in effective teams.
  • We always seek to improve all areas of our responsibility.
  • We concentrate on solving immediate problems and learning to eliminate repetitive problems.