Reaching the Help Desk

To reach the Help Desk, call 843-661-1335 or visit Room 108 in the Academic Computer Center.

Student Information

Password Manager

Reset Password

Instructions on how to reset your password

Username (if enrolled before Fall 2018): First initial + full last name + last four digits of FMU Student ID number

Example username: mjohnston5643

Username (if enrolled after Fall 2018): Full first name + “.” + full last name

Example username: Michael.Johnston

FMU Email

FMU Gmail

Username: the username used in Password Manager + @g.fmarion.edu

Example: mjohnston5643@g.fmarion.edu or Michael.Johnston@g.fmarion.edu

Password: the password created in Password Manager

Blackboard

Blackboard uses the same username as your other accounts.  The password for Blackboard is specific to only Blackboard.  If you need assistance making or changing your password, you may call the Campus Technology Help Desk at 843-661-1111 or email helpdesk@fmarion.edu for support.

Library Resources

Library Resources

Username: the username used in Password Manager

Password: the password created in Password Manager

Pay-for-Print

Pay-for-Print Details & Instructions

Requirements:

  1. Must have a current FMU ID card
  2. Must know login information (FMU Gmail Account/FMU Network Credentials)
  3. Must link or associate ID with login during first-time use:
    • Tap/Scan/Hold FMU ID to the card reader
    • Type in FMU Gmail (network) username (Do NOT need @g.fmarion) and password
    • Press associate on the printer keypad (You should receive a message that it associated successfully)
  4. When printing use the Follow Me Printer (Savin or Kyocera) from any public lab printer and Tap/Scan your FMU ID card on the card reader
  5. A list of the documents sent to printer will appear
  6. Select the document(s) you want to print (one at a time or print all)
  7. Press the print icon to release the document(s) to that printer & Log out when finished

*Note: Cost of printing document will appear on the printer screen (.05 per b&w copy/.35 per color copy). Default settings are duplex (two sides = two copies) and stapled (if stapler unit is on that printer).

Username: the username used in Password Manager

Password: the password created in Password Manager

Connecting your TV

Connecting Your TV in Residential Locations

  • You will need a QAM-Tuner Box. This box can be purchased from Amazon but you can also check at Walmart or Best Buy.
  • If your TV is less than 2 – 3 years old this may not apply to you. If you are unsure test your TV on campus first before purchasing the box.

Connecting the QAM-Tuner Box

  • Verify if the cables listed below are included with the QAM-Tuner Box.
  • A coax cable connection is provided in the room.
  • A coax cable is needed to connect the box to the wall.
  • A HDMI cable or composite cable (RCA) depending upon the age of the TV is needed to connect the box to your TV.

Patriot Portal

Patriot Portal

Username: the username used in Password Manager

Password: the password created in Password Manager

Swampfox Alerts

Collaborate Web Conferencing

Distance Education Policy on Student Privacy and Authentication

Francis Marion University complies with the SACS Commission on Colleges’ distance education policies. These policies include procedures to protect student privacy and to ensure student authentication. Each student in a distance education course is assigned a login and password and must use this login and password to access and participate in the distance education course. For security reasons, this specific course and student information is not available to any outside users.

All Francis Marion students, including those enrolled in online, hybrid, or other distance education classes, are informed of the FMU honor code, standards of academic conduct, and standards of student behavior. Students enrolled in online, hybrid, or distance education courses must adhere to policies on electronic security that prohibit sharing of passwords and require students and faculty to prevent non-authorized persons from gaining access to their university computer accounts.

Faculty engaged in distance education actively seek to ensure the integrity and security of distance education instruction. The university encourages additional means of authentication and student privacy in education courses as new options become available.

No additional costs are associated with the authentication of student identity at Francis Marion University.

FAQ

Who do I call for Blackboard support?

  • You may call the Campus Technology Help Desk at 843-661-1111 or email helpdesk@fmarion.edu for support.

What credentials do I use to sign in to Blackboard?

  • Blackboard uses the same username as your other accounts.  The password for Blackboard is specific to only Blackboard.  To establish or change the Blackboard password, follow the instructions above under “Trouble Connecting to Blackboard”.

What Web Browser should I use with Blackboard?

  • To use all of Blackboard’s features and functionality, a full featured web browser is required.
    • For a Windows PC, in best to least order of preference, use Mozilla Firefox, Google Chrome or Microsoft Edge.
    • For Apple Mac computers, in best to least order of preference, use Mozilla Firefox, Google Chrome or Safari.

    While some features may work using browsers on mobile devices, none of them support all features, and should therefore be avoided.

    In all cases it is recommended to install, and keep current, multiple browsers on your computer. In the unlikely event something doesn’t work as expected with one browser you can quickly retry with a different one.

    *The Google Chromebook is not a supported device and should not be used.

I have never taken an online course before. Where can I go for instructions?

  • https://help.blackboard.com/Learn/Student

I was taking a test online when I lost my internet connection during a test. What do I do?

Why did I get kicked out of my exam?

  • The number one reason is not using a wired connection.  The best advice is for any Blackboard activity that is graded, be sure to plug in and use a wired network connection. Other common reasons for a test to terminate unexpectedly are:
    • Refreshing the page
    • Closing the browser window
    • Using the browsers “Back” button

    Instead of using those browsers controls, use the control buttons on the Blackboard form to navigate.

I can no longer see my course links on the left side. How do I fix this?

  • The set of course links on the left side is called the Course Menu.  The Course Menu can be hidden to increase available screen space for the main screen area.  To hide it, move the mouse pointer to the space between the course menu and the main screen.  It will change color and a small tab with an arrow pointing left will appear.  Click the tab and the course menu will be hidden and no longer display.  To restore a hidden course menu, move the mouse pointer to the extreme left edge of the window.  The edge will change color and a tab with an arrow pointing to the right will appear.  Click the tab and the course menu is restored.

How do I use the Respondus LockDown Browser and Monitor?

Main Office

Fall/Spring

Mon – Thur: 8 am – 5 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed

Late Spring 

Mon – Fri: 8 am – 5 pm
Sat & Sun: Closed

Summer I & II

Mon – Thur: 8 am – 5:30 pm
Friday: 8 – 11:30 am
Sat & Sun: Closed

Public Access Laboratories

Fall/Spring

CEMC Resource Area

Mon – Friday: 8 am – 5 pm
Sat & Sun: Closed


ACC Lab Area

Mon – Thur: 8 am – 9 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed


Rogers Library

Mon – Thur: 8 am – 11 pm
Friday: 8 am – 5 pm
Saturday: 9 am – 5 pm
Sunday: 2:30 pm – 11 pm


Housing Computer Lab for Residents

24 hours a day x 7 days a week – access with ID card

Late Spring

CEMC Resource Area

Mon – Thur: 8 am – 5:15 pm
Fri, Sat & Sun: Closed


ACC Lab Area

Closed


Rogers Library

Mon – Thur: 8 am – 7 pm
Friday – Saturday: Closed
Sunday: 2:30 pm – 7:00 pm


Housing Computer Lab for Residents

Closed

Summer I & II

CEMC Resource Area

Mon – Thur: 8 am – 5:15 pm
Fri, Sat & Sun: Closed


ACC Lab Area

Closed


Rogers Library

Mon – Thur: 8 am – 7 pm
Friday: – Saturday: Closed
Sunday: 2:30 pm – 7 pm


Housing Computer Lab for Residents

Closed

Instructions for connecting to the Wireless

Connecting to the Wireless Network

To connect to ResNet, your computer must have:

  • An operational Ethernet Port (integrated or an installed Ethernet adapter)
  • An updated operating system installed which supports TCP/IP and DHCP services. Operating system developers (Microsoft, Macintosh) provide free, critical updates/software patches to improve the functionality and address security concerns associated with their products. These updates are critical, as they protect individual computers and their related networks from the various viruses, worms, and security issues that are currently associated with use of the World Wide Web. They are free of charge and require users to access their web pages and install the relevant updates. These updates must be obtained on a regular basis and, if possible, should be acquired prior to arriving on campus.
  • Up-to-date antivirus software installed to protect your computer and our network from internet worms and viruses. AVG is a free anti-virus software, which may be downloaded and installed from the URL; http://free.avg.com/us-en/download-avg-anti-virus-free. Students who wish to purchase their antivirus product must keep the virus signature file subscription and the files themselves up-to-date. Antivirus developers release these signature files on a weekly basis, allowing their software to recognize and take appropriate action against all newly discovered and previously known viruses and worms. You must download these files on a regular basis to obtain and retain access while on campus. After your initial purchase of a product, you generally have a valid subscription for a year after which you will need to purchase another subscription to keep your computer safe from attack.
  • A Cat 5 or Cat 6 Ethernet Cable for you to connect your computer to the data jack in your room
  • A computer with technical specifications that meet a minimum set of system requirements.

FMU Suggested Requirements

  • Hard Drive: 250GB or higher
  • Memory: 8GB or higher.
  • Processors: Laptop – Intel Pentium Core 2 Duo or Quad Core as close to 3GHz as you can afford. (You may also want to insure it has wireless capabilities.) Desktop – Pentium i5 or higher or as close to 3GHz as you can afford.

Items Not Supported on the Wireless

  • Wireless Router
  • Wireless Printer
  • Gaming System
  • Smart TV
  • Apple TV/ Chromecast/ Roku/ Fire Stick

Microsoft Windows & Macintosh OS X Updates

Suggestions for your Own System

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1)  We recommend a program, like AVG, to prevent junk-ware from entering your PC. This program can be downloaded for free using the link under “Self Help.”

2)  Use discretion when installing downloaded programs. Unused or useless programs waste space and resources. Keeping these to a minimum reduces the risk of getting a virus or spy-ware, and greatly affects the computer operating speed.

3)  Retain all CD’s and software for your PC and make frequent back-up files in the event that the system has to be reinstalled.

4)  It is recommended to have all computer equipment connected through a surge protector in the event of a power outage.

5)  A firewall is recommended to prevent intruders from accessing your PC. Windows has an integrated firewall available from the network control panel. To enable the Windows integrated firewall click:

For Windows 7: Start menu>>Settings>>Control Panel>>Windows Firewall

                   For Windows 10: Search for Windows Firewall

6)  It is recommended to perform internet clean-up activities every few weeks. To perform internet clean-up:

For Windows 7: Start menu>>Settings>>Control Panel>>Internet Options>>select General tab>>Delete Cookies/Delete Files

                   For Windows 10: Search >>Internet Options>>select General tab>>Delete Cookies/Delete Files

**NOTE: This will delete ALL passwords i.e. yahoo, hotmail, etc. and website settings on your PC. You may want to skip this step if you don’t remember your passwords.**

Support

Self Help

These free products are available to you.


Anti-Virus Software

Free AVG

Note: All existing antivirus applications must be removed before adding an antivirus application.


Spyware Removal Tool

MalwareBytes

SUPERAntiSpyware


ResNet Troubleshooting

Click Here

Click Here to see the Campus Technology Policies on the Policies page.