Help Desk

Provides desktop support to the FMU community through a Help Desk and dispatches computer technicians to solve or assist in solving user problems. In addition to providing technical assistance to users, this unit provides training opportunities to the campus community in the efficient and effective use of campus technologies.

How to reach the Help Desk:

Phone: 843-661-1111

In person: Academic Computer Center, Room 108

Please provide as much information as possible to the student analyst. Information such as your name, email address, phone number, time you can be contacted, description of problem, system/software in use, error message, sample output, etc. can be extremely helpful. Even if the problem must be forwarded to Campus Technology staff, this will aid in a faster resolution of the problem.

Reset Network and Email Passwords

Campus Technology provides a self-service utility for resetting FMU computer users’ passwords. This utility requires you to enroll so that you can retrieve, reset, or change your password based on a series of pre-answered questions allowing you to manage your network password 24/7 without the intervention of our Help Desk.

This utility resets your network and email password.

This utility resets your network and Gmail passwords.

Swampfox Mail Help

Francis Marion University has partnered with Google to bring Google Apps to all of our currently enrolled students. Along with email accounts, our students can also enjoy other Google applications like Google Talk, Google Docs, and more. Every student is required to activate their Swampfox Mail email account, which FMU uses to communicate important information and notices. Accordingly, students are responsible for messages and information sent via the FMU provided email account; therefore, it is critical that all students activate and utilize this service.

General Policies

  • General use of SwampfoxMail is governed by Francis Marion University’s Acceptable Use Policy.
  • Mass email should only be sent to students for the purpose of making significant announcements, conveying important University business, or providing reminders of University events. Such email should be compelling, brief and to the point. Guidelines and forms for mass email requests can be found on the website of the Vice-President for Student Affairs
  • As a security measure to prevent potential viruses, your mail account does not allow users to receive executable files (such as files ending in .exe) that could contain damaging executable code. Any message of this type sent to your mail account will be bounced back to the sender.
  • With your mail account, you can send and receive messages up to 20 megabytes (MB) in size. However, the precise amount allowable will depend on the attachment.
  • New students who apply, get accepted, but do not enroll in a class will have their SwampfoxMail account deleted.
  • Students who drop classes after mid term of each fall and spring will be deleted at the next fall or spring if they have not re-enrolled.
  • Graduating students will have their SwampfoxMail account access deleted according to the following schedule:
    • For students graduating in fall semester, accounts will be deleted in August.
    • For students graduating in spring or summer semesters, accounts will be deleted in January.

Key Benefits

  • More than twenty-five (25) Gigabytes of email storage. No more worries about having to delete mail!
  • Instant messaging & voice calls. Ping someone or call them directly.
  • Google Calendar. Schedule meetings and share calendars.
  • Online documents. Create and collaborate in real-time across the globe.
  • Personalized Start Page. Start off the day on the right foot.
  • Access your information anywhere, anytime. Available online and you can also access your email with a mobile device.
  • Reliability. Google Apps products are built with speed and reliability in mind.

Computer Lab Hours

Main Office

Fall/Spring

Mon – Thur: 8 am – 5 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed

Late Spring 

Mon – Fri: 8 am – 5 pm
Sat & Sun: Closed

Summer I & II

Mon – Thur: 8 am – 5:30 pm
Friday: 8 – 11:30 am
Sat & Sun: Closed

Public Access Laboratories

Fall/Spring

CEMC Resource Area

Mon – Friday: 8 am – 5 pm
Sat & Sun: Closed


ACC Lab Area

Mon – Thur: 8 am – 9 pm
Friday: 8 am – 5 pm
Sat & Sun: Closed


Rogers Library

Mon – Thur: 8 am – 11 pm
Friday: 8 am – 5 pm
Saturday: 9 am – 5 pm
Sunday: 2:30 pm – 11 pm


Housing Computer Lab for Residents

24 hours a day x 7 days a week – access with ID card

Late Spring

CEMC Resource Area

Mon – Thur: 8 am – 5:15 pm
Fri, Sat & Sun: Closed


ACC Lab Area

Closed


Rogers Library

Mon – Thur: 8 am – 7 pm
Friday – Saturday: Closed
Sunday: 2:30 pm – 7:00 pm


Housing Computer Lab for Residents

Closed

Summer I & II

CEMC Resource Area

Mon – Thur: 8 am – 5:15 pm
Fri, Sat & Sun: Closed


ACC Lab Area

Closed


Rogers Library

Mon – Thur: 8 am – 7 pm
Friday: – Saturday: Closed
Sunday: 2:30 pm – 7 pm


Housing Computer Lab for Residents

Closed