Campus Technology

We envision a campus community that incorporates technology as a transforming influence in teaching and learning. A community where students and faculty are comfortable using and integrating technology across the curriculum; where administrative functions are fully automated, thereby allowing more of the energy and resources of the University system to be focused on teaching/learning as the central reality; and where technology can support the institution in realizing its distinctive mission through a trained and caring information technology team of professionals.

Student Log-in Information

Password Manager - Students

Password Manager

Instructions on how to reset your password

Username (if enrolled before Fall 2018): First initial + full last name + last four digits of FMU Student ID number

Example username: mjohnston5643

Username (if enrolled after Fall 2018): Full first name + “.” + full last name

Example username: Michael.Johnston

Click on Reset Password

Note: Blackboard  is not connected to Password Manager.

FMU Email (Gmail)

FMU Gmail

Username: the username used in Password Manager + @g.fmarion.edu

Example: mjohnston5643@g.fmarion.edu or Michael.Johnston@g.fmarion.edu

Password: the password created in Password Manager

Library Resources

Library Resources

Username: the username used in Password Manager

Password: the password created in Password Manager

Pay-for-Print

Pay-for-Print Details & Instructions

Requirements:

  1. Must have a current FMU ID card
  2. Must know login information (FMU Gmail Account/FMU Network Credentials)
  3. Must link or associate ID with login during first-time use:
    • Tap/Scan/Hold FMU ID to the card reader
    • Type in FMU Gmail (network) username (Do NOT need @g.fmarion) and password
    • Press associate on the printer keypad (You should receive a message that it associated successfully)
  4. When printing use the Follow Me Printer (Savin or Kyocera) from any public lab printer and Tap/Scan your FMU ID card on the card reader
  5. A list of the documents sent to printer will appear
  6. Select the document(s) you want to print (one at a time or print all)
  7. Press the print icon to release the document(s) to that printer & Log out when finished

*Note: Cost of printing document will appear on the printer screen (.05 per b&w copy/.35 per color copy). Default settings are duplex (two sides = two copies) and stapled (if stapler unit is on that printer).

Username: the username used in Password Manager

Password: the password created in Password Manager

Connecting Your TV

Connecting Your TV in Residential Locations

  • You will need a QAM-Tuner Box. This box can be purchased from Amazon but you can also check at Walmart or Best Buy.
  • If your TV is less than 2 – 3 years old this may not apply to you. If you are unsure test your TV on campus first before purchasing the box.

Connecting the QAM-Tuner Box

  • Verify if the cables listed below are included with the QAM-Tuner Box.
  • A coax cable connection is provided in the room.
  • A coax cable is needed to connect the box to the wall.
  • A HDMI cable or composite cable (RCA) depending upon the age of the TV is needed to connect the box to your TV.

Patriot Portal & Swampfox Web

Patriot Portal

Username: the username used in Password Manager

Password: the password created in Password Manager

Swampfox Web

Username: the username is your 9 digit student ID#

Password: the password is your 4 digit pin

Note: If you’ve forgotten your pin, you can retrieve it by selecting “I forgot my Pin!”, on the Swampfox Web page.

Blackboard

Blackboard

Username (if enrolled before Fall 2018): First initial + full last name + last 4 digits of FMU student ID number.

Example username: mjohnston5643

Username (if enrolled after Fall 2018): Full first name + “.” + Full last name

Example username: Michael.Johnston

Password: There is no default or initial password. Go to Blackboard, click  “Forgot your Password”, then complete Part 1 ONLY of the form (name and username) and click SUBMIT. Open the email that was sent to your FMU email and follow the directions.

SwampFox Alerts

Help Desk

The Campus Technology Help Desk provides an initial point of contact for users with computer problems in the Francis Marion community whether student, faculty, or staff. The Help Desk is staffed by student analysts who have a wide range of knowledge about software packages and computers in general. The Help Desk is designed to handle quick questions and common problems. More time-consuming or complicated questions will be forwarded by the student analyst to the appropriate Campus Technology staff member. Someone will respond to a users request by the next business day. This response can be by phone, email, or in person. The response will either be a preliminary diagnosis or a request for more information.

How to reach the Help Desk:

Phone: 843-661-1335

In person:  Academic Computer Center, Room 108

Please provide as much information as possible to the student analyst. Information such as your name, email address, phone number, time you can be contacted, description of problem, system/software in use, error message, sample output, etc. can be extremely helpful. Even if the problem must be forwarded to Campus Technology staff, this will aid in a faster resolution of the problem.

User Services

Objectives:

  • Recommend standard desktop computing hardware and software platforms.
  • Effectively and efficiently run a Help Desk operation to provide all levels of support to the FMU computing community.
  • Provide troubleshooting and repair services for desktop computing for the FMU campus community with limited services to the student community.
  • Configure and deploy standard computing devices to the end-user.
  • Provide training and/or materials to the end-users about using FMU technologies.
  • Maintain an accurate and relevant inventory of FMU’s technology devices.
  • Provide support and coordinate training and services for FMU’s web content managers.

On this page...

Help Desk

Reset Password

Email Help

Computer Lab Information

Instructional Technology

Improves teaching and learning opportunities by providing technological infrastructure, curricular design support, and media equipped teaching for faculty, students, and staff of FMU.

Objectives:

  • Recommend standard classroom presentation hardware and software platforms.
  • Provide guidance and support to faculty in integrating technology with pedagogy where appropriate as requested by faculty.
  • Coordinate the installation of technology, classroom and computer lab equipment.
  • Ensure open computer labs are staffed and maintained in operational condition.

Blackboard Support

Before creating your Blackboard password, find out if you can successfully connect to your FMU issued Gmail account. If you can’t connect to your account, complete the following instructions to reset your password using the Password Manager. Instructions on how to reset your password.

Instructions for setting your Blackboard password:

For security purposes, Blackboard accounts are not issued an initial password. Instead, password creation and resets are a user self-service procedure. To create your initial Blackboard password, or to reset/change it at any time, perform the following steps:

  • Point your web browser to https://blackboard.fmarion.edu
  • Click the “Forgot your Password?” link
  • The Lost Password form is displayed. Complete only Part 1, Username Option, of the form (First Name is your proper first name as the University has on record. If your first name is Rebecca or Richard, do not enter Becky or Rick)
  • Enter your full last name
  • Enter your username. This is the same as your FMU Gmail username, before the @ symbol
  • Click Submit
    • Blackboard compares what was typed to what is on record. When all three parts match, Blackboard sends an email to your email address of record – your FMU Gmail address.
  • Go to your Gmail, sign on, and open the Inbox. Open the message from the Blackboard Administrator.
  • Click the long hyperlink in the message. A Change Password form is displayed. Enter the password of choice – twice – in the form (Remember, Longer passwords are better than short ones. Make it something you will remember, or you get to do all this over again!)
  • Click the Submit button when done.

Frequently Asked Questions

Who do I call for Blackboard support?

You may call the Campus Technology Help Desk at 843-661-1111 or email helpdesk@fmarion.edu for support. The Help Desk hours are Monday Thru Friday 8:00 am to 5:00 pm.

What credentials do I use to login to Blackboard?

Blackboard uses the same username as your other accounts.  The password for Blackboard is specific to only Blackboard.  To establish or change the Blackboard password, follow the instructions above under “Trouble Connecting to Blackboard”.

My students cannot see my course, why?

A course is not visible to students either because:

  1. They are not properly registered for the course.  This is either due to a problem in Registration or with not meeting financial obligations.  Both must be complete before a course enrollment is passed to Blackboard
  2. The course is not set to Available. To make the course available, see:  https://help.blackboard.com/Learn/Instructor/Courses/Course_Availability
How do I copy content from a previous course into a new one?
How do I get my course on Blackboard?

All Blackboard courses are automatically generated as sections are created and released by Registration.  The Colleague system passes both the course sections and the course enrollments to Blackboard.  If a new section is created, or if course enrollments are changed (e.g. drop/add), the changes are typically reflected in Blackboard with an hour.

*Instructors should never manually create a course or manually add, delete or change student enrollments.

Frequently Asked Questions

Who do I call for Blackboard support?

You may call the Campus Technology Help Desk at 843-661-1111 or email helpdesk@fmarion.edu for support.

What credentials do I use to login to Blackboard?

Blackboard uses the same username as your other accounts.  The password for Blackboard is specific to only Blackboard.  To establish or change the Blackboard password, follow the instructions above under “Trouble Connecting to Blackboard”.

What web browser should I use with Blackboard?"

To use all of Blackboard’s features and functionality, a full featured web browser is required.

  • For a Windows PC, in best to least order of preference, use Mozilla Firefox, Google Chrome or Microsoft Edge.
  • For Apple Mac computers, in best to least order of preference, use Mozilla Firefox, Google Chrome or Safari.

While some features may work using browsers on mobile devices, none of them support all features, and should therefore be avoided.

In all cases it is recommended to install, and keep current, multiple browsers on your computer. In the unlikely event something doesn’t work as expected with one browser you can quickly retry with a different one.

*The Google Chromebook is not a supported device and should not be used.

I have never taken an online course before. Where can I go for instructions?
I was taking a test online when I lost my internet connection or was otherwise interrupted during the test.

First, review “Taking a Test on Blackboard” at https://help.blackboard.com/Learn/Student/Tests_and_Surveys#take.  If unable to restart the test, contact your instructor and explain what happened, and request a reset.

Why did I get kicked out of my exam?

The number one reason is not using a wired connection.  The best advice is for any Blackboard activity that is graded, be sure to plug in and use a wired network connection. Other common reasons for a test to terminate unexpectedly are:

  • Refreshing the page
  • Closing the browser window
  • Using the browsers “Back” button

Instead of using those browsers controls, use the control buttons on the Blackboard form to navigate.

I can no longer see my course links on the left hand side; how do I fix this?

The set of course links on the left side is called the Course Menu.  The Course Menu can be hidden to increase available screen space for the main screen area.  To hide it, move the mouse pointer to the space between the course menu and the main screen.  It will change color and a small tab with an arrow pointing left will appear.  Click the tab and the course menu will be hidden and no longer display.  To restore a hidden course menu, move the mouse pointer to the extreme left edge of the window.  The edge will change color and a tab with an arrow pointing to the right will appear.  Click the tab and the course menu is restored.

Respondus LockDown Browser and Monitor

Student Quick Start Guide: http://www.respondus.com/downloads/RLDB-Quick-Start-Guide-Bb-Student.pdf

Introduction to Respondus LockDown Browser video: https://www.youtube.com/watch?v=XuX8WoeAycs

Campus Applications and Data Services (CADS)

Analyzes and develops application solutions, both conventional and emerging technologies, for the management and support of the University administrative and academic functions with a stated disaster recovery process for the mid-range computer and other operational data support systems.

Objectives:

  • Provide systems analyses and designs to solve business process and accreditation issues.
  • Provide programming services to convert system designs into automated processes for running on high performance computer platforms.
  • Ensure robust performance from mission critical applications.
  • Ensure that the legacy system performs at an acceptable level.
  • Recommend emerging technologies that enable the University to take advantage.

Web Applications/Important Links

Network Operations and Systems

Designs and maintains campus-wide network infrastructure of switches, routers, cable plant facilities, and all network and communication servers to ensure secure, reliable, and stable network performance with a stated disaster recovery process for the network infrastructure and servers.

Objectives:

  • Develop and maintain campus-wide communications infrastructure to ensure required service levels including reliability, availability, and serviceability of network and communication equipment and systems are achieved.
  • Design campus-wide technology equipment integration for voice, data, and video networks.
  • Design and maintain data-type systems and servers to support campus-wide data and application platforms.
  • Perform capacity planning of hardware equipment and network systems to ensure current and future performance needs are met.
  • Ensure security measures are in place and network policies are enforced campus-wide to guarantee business process continuity and recovery.
  • Maintain an accurate and relevant inventory of FMU’s technology devices.
  • Responsible for both the procedural and systems architecture design and implementation for securing Francis Marion University’s network infrastructure, applications, and confidential information.  Also responsible for managing IT and IT-related projects working with stakeholders to ensure that projects meet specifications and solve challenges to business processes.

ResNet

ResNet consists of the wired and wireless networks available to all FMU students living on-campus. ResNet makes it possible for residential students to connect their personal computers directly to the network. A data jack is provided for each student in their dorm or apartment within all residence halls of Francis Marion University. Students must provide an ethernet cable to connect to the wired network. Wireless access is available in all student housing.

On this page...

How to Connect

Suggestions for Your System

Support & Troubleshooting

Outside Help

MEET OUR STAFF

Chief Information Officer

John Dixon

JDixon@fmarion.edu

Campus Technology Office Manager & Telecommunications

Hannah Amerson

hamerson@fmarion.edu

Director of Desktop Support

Churton Handfield

churton.handfield@fmarion.edu

Desktop Technician

Jared Jeffries

jjeffries@fmarion.edu

Desktop Technician

Dennis Sullen

dsullen@fmarion.edu

Director of Campus Applications and Data Services

Charlie Poag

Charlie.Poag@fmarion.edu

Assistant Director of Campus Applications and Data Services

Alicia Campbell

acampbell@fmarion.edu

Programmer

Matt Sanderson

msanderson@fmarion.edu

Programmer

Carla Rogers

crogers@fmarion.edu

Programmer

Richard Mention

rmention@fmarion.edu

Director of Network Operations and Systems

H. Vashon Brown

hvbrown@fmarion.edu

Network Administrator

Teresa McDuffie

hmcduffie@fmarion.edu

Systems Administrator

Emmanuel Sarmiento

esarmiento@fmarion.edu

Our Vision

We envision a campus community which incorporates technology as a transforming influence in teaching and learning. A community where students and faculty are comfortable using and integrating technology across the curriculum; where administrative functions are fully automated, thereby allowing more of the energy and resources of the University system to be focused on teaching/learning as the central reality; and where technology can support the institution in realizing its distinctive mission through a trained and caring information technology team of professionals.

Our Mission

Our mission is to facilitate and promote the effective use and integration of information technology in teaching and learning, scholarship and creative activity, business processes, and community engagement and service.

Our Values

We believe that those who use our services define quality for us, and that collaboration and consensus are essential to achieving our goals.  We are committed to continuously improving our services and to working productively in self-managed teams.

Therefore...

  • We regard quality service to our customers as critical.
  • We each recognize a personal responsibility to solve problems for the institution.
  • We believe that resources make things possible but that people make things happen.
  • We recognize teaching/learning as the central reality for the University and prioritize all activities accordingly.
  • We value the sharing of information, expertise, decision-making, and ideas so that all people have a stake in events.
  • We strive to optimize the use of resources in cost-effective ways.
  • We treat all people with honesty and with consistent respect for their contributions, capabilities, and knowledge.
  • We communicate openly and consistently.
  • We believe in working together in effective teams.
  • We always seek to improve all areas of our responsibility.
  • We concentrate on solving immediate problems and learning to eliminate repetitive problems.